Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,472 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Santa Clara, Chicago, Oakland, Denver, Seattle, San Francisco, Philadelphia, Redwood City, Medford, Portland, New Bern, Cleveland, South Jordan, Augusta and Coos Bay.
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| City | Problem Type | Report Time |
|---|---|---|
 Santa Clara | Internet | |
| Chicago | Internet | |
| Oakland | Internet | |
| Denver | Internet | |
| Seattle | Internet | |
| Seattle |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Toller (@TollerGames) reported
No internet for second day now from @Xfinity outage, ETA was 6:42 AM this morning now there is no ETA. Contacting any sentient representative for more info is nigh impossible. Comcast/Xfinity still flying their consumer antagonistic design proudly. @XfinitySupport is an oxymoron.
- mr. chimichanga (@DroSack) reported
National grid gas service rivals Xfinity customer service
- Jaime Hendon (@Profile79) reported
@Xfinity you keep changing my service back on time Frame for the outage because of the storm. Can somebody help me on the new estimated time
- Linda Quackenbush (@Lindaquackenbus) reported
@GigiSims10 OMG yes I noticed it yesterday! Also our SMALL town has put up a huge AT&T tower & still have 1-2 bars of signal! When I purchased my cell phone 15yrs ago I had 5bars! I believe since AT&T-TW-Comcast merged cell src has gotten worse! CCP-US-Canada all in w/Huawei~@realMaryFanning
- Engage (@NotEngxge) reported
Love? Aspirations? Nah **** that pay this Comcast bill 😭
- Bear (@bearboul_) reported
Anybody else xfinity internet not working ?
- Shiny Braixen (@braixen_shiny) reported
@BlargMyShnoople Yeah that just happened the other day, a transformer blew ******** up about a block away, I saw blue and green flashes from my window. Hey at least I got power back just in time for Comcast to have yet another outage. This **** is brokey
- StrataCasteR (@CasteStrata) reported
@IM4SONIC I would die to have Comcast, all I have CenturyLink. Worst internet ever.
- michel (@esasky17) reported
I guess xfinity mobile slow you down on all towers before 20gb I'm only at 14gb I can't load anything on lte or 5g and it s good samsung phone to
- Proud Penny (@PhatKatSista) reported
@Xfinity I’ve literally been on the app everyday no outages just ****** service !!!!
- Proud Penny (@PhatKatSista) reported
Dear @comcast Because of your ****** service im having the worst ******* work week of my life!!!!!! Im so far behind I probably gotta get work this weekend to catch up. You will not get one single dime from me this month. I will be dropping ur equipment off Tuesday
- Luschzh (@She19270045) reported
@Xfinity canceled my Xfinity after August of 2019. The representatives have more options of selling and giving me interest in a higher Xfinity bill then trying to treat a person as a loyal customer.
- Senza (@notJustLucky12) reported
@RusMosquito @nigg*toons_ Do you use xfinity or some ****
- Wyatt Merritt (@Wyatt3172004) reported
@MCSSTOPMOTIONS It is not that bad that trucks and xfinity are not in it because nascar thunder 2003 and 2004 didn't have them and they are the 2 best nascar games ever made
- Tyler (@TylerRazors) reported
So Xfinity did service maintenance at my location last night for 4 hours, to hopefully fix my issue. Now I have their router and they have performed maintenance as of last night/this morning. Let’s see how long this lasts
- Tenne🎐 (@Tenne_Qinglong) reported
Someone explain to me why ******** comcast thinks it makes sense to overcharge people for using the internet like it's mobile data. They already never give us the speed we pay for and now they wanna tell us they'll charge if we use the ****** service they already have?
- Fred Sheron (@fsheron) reported
@comcast The team you have today is useless! Worst customer service on the planet! Oh, and slipping $100 charge on a bill for a problem that’s Comcast fault! Total fraud!
- Total News junkie running bull grin and bear it (@dartgunintel) reported
I guess if they assign me to a Comcast retail location that may work out but otherwise I'm pretty much oralring to get ******** out if here
- SKYBOX NASCAR (@SkyboxNascar) reported
@NASCARMONEY1 This looks like DK but I’ve never seen xfinity champ odds. Where is this?
- CassiTheNerd420 (@CassiTheNerd420) reported fromOregon, Illinois
Aparently aint gettin my wifi back untill 1 am wtf how tf does it take 12 hrs to fix yo **** my whole *** town got no wifi to speak of rn cause xfinity cant get their **** together #xfinityoutage
- HappYellaChick (@HappYellaChick) reported
@Xfinity no one can help me update a phone number that is already linked to an account. This is bullsh*t. The assistant is ****. The phone system is ****. You are **** and now I’m upset and I should sue you for emotional distress
- Phantasamalasm (@NotPhantasms) reported
Comcast internet is going crazy today holy ****.
- William T. Different (@supernormaldud1) reported
@NBCSPhilly You greedy gold-diggers at NBC/Comcast/Xfinity, whatever of your 75 fake entities you use to try to spread out your terrible customer service. Making us have to watch the same commercial everytime we click a button on our phones is a joke. Not offering picture-in-picture?
- King B. (@King_Brenden) reported
So @Xfinity I get a free month or what because y’all got me watching Netflix on my phone 😒 fix y’all ****, please
- quanaaaaa 👑 (@quanaaaa_) reported
xfinity and this stupid *** wifi really pissing me off today. i’m just trying to watch my show in peace.
- Toller (@TollerGames) reported
@comcastbusiness Apparently, Twitter was the right answer to 'how do I contact Xfinity support?'To the tune of Mighty Mouse: 🎵 Here I come to save some faaaace! 🎶
- Proud Penny (@PhatKatSista) reported
@comcast I literally unplugged everything in my house to see if I get better service for my work computer and still nothing
- • ＳＨΛＮＩＩ🥃 (@UniversalGodd) reported
Why tf is it so hard to get ahold of your customer service @comcast
- Zach Has Spoken (@zachhasspoken) reported
@Xfinity FIX YOUR GODDAMN INTERNET SERVICE!!!!!
- Tyler C. (@TylerC54111) reported
@jbaskinger41 Yeah it sucks that Xfinity and Trucks aren't in the game, because in the Heat games I mostly raced the Xfinity cars, but I still pre-ordered it because I want to experience all of the hard work @MSportgames has put in to rebuild this game.
