Re: Workforce saying my employer is not connected to QuickBooks Payroll when trying to access my ... (2024)

3 weeks ago

I have been working for the same company for over 2 years that uses QuickBooks and I have never had a problem accessing my pay documents through Workforce until now. Yesterday, I received the usual email from QuickBooks saying my paystub is available for me to view. Upon clicking on the link and signing in I get a message saying that "your employer isn't connected to QuickBooks Payroll. Contact them to access your paycheck." I tried logging in on Chrome with my iPhone, downloading the app, and through Chrome on my windows laptop all with the same result.

Contradictorily, the email I received says "This message was sent to (my email), as an employee of an Intuit customer of QuickBooks Online Payroll."

I have already sat on hold for 30 minutes with QuickBooks support and they told me I need to post my problem here as they are not able to resolve this issue over the phone. I have also tried searching this problem and it seems that it is a fairly common problem that usually gets resolved by technical support on the QuickBooks end.

• QuickBooks Online Payroll

ChristineJoieR

RonnieP

I know the importance of being able to access my paystub via Workforce without encountering any errors. RonnieP. I'll ensure that you can access them in QuickBooks Online Payroll.

Before that, have you tried to contact your employer regarding the error message you received? This way, they can further review your access or re-invite you to QuickBooks Workforce.

However, if everything on their end is fine. We recommend contacting our QuickBooks Workforce phone representative so that they can further examine your account.

Here is how to reach them via a web browser

1. Navigate to theHelp.
2. Choose the Contact Us.
3. SelectChat with us.
4. Input your email address, name, and question.
5. PickStart Chat.

If you need to get in touch with them, you can do so through the mobile app.

1. Click the Help.
2. Press theContact Us button.
3. Input your email address, name, and question.
4. TapStart Chat.

I'll also provide this article to check our support hours available: Contact Payroll Support.

Additionally, I'm adding this page to provide more troubleshooting solutions within QuickBooks Workforce. Set up your QuickBooks Workforce account.

Let me know the result in the comment section below. I'll be available to assist you further with your employees' QuickBooks Workforce concerns. Stay safe at all times!