How to see if there is an Xfinity outage in your area (2024)

Xfinity is a Comcast brand and a major mobile virtual network operator (MVNO). It packages multiple services, including cable TV, internet, home phone, and wireless connectivity. Internet connection with your Xfinity Mobile plan is generally reliable, thanks to Verizon. Still, it experiences downtime like other networks. Outages can also affect one or multiple services.

It's an inconvenience if you plan to watch your favorite shows or browse the web. Save yourself troubleshooting efforts and time by checking for disruptions on their website and app. You'll know if the problem is widespread or personal. Here's how to do it.

How to check for Xfinity Internet outages in your area

The Xfinity Status Center is an online hub that provides an official way to check issues with your services. It detects outages and indicates them on banners, usually at the top of your screen. When there's an outage, Xfinity is usually aware of it before you, and you don't need to contact them.

When the Status Center says everything is alright, and you still have issues, contact them for further information and assistance. If you're a Comcast business subscriber, you'll use a different web portal to access your Status Center. Follow the steps below to use the Status Center:

  1. On your PC or phone browser, visit and sign in to your account.
  2. Click the account icon in the upper-right corner. Then select Support.
  3. Scroll down to Common Solutions to find Status Center.
  4. Click View Status Center.
    How to see if there is an Xfinity outage in your area (1)

You'll see a banner at the top of the web page. It informs whether your services are stable or if there are outages. You'll also see devices linked to your account and buttons to restart them.

How to see if there is an Xfinity outage in your area (2)


How to use Xfinity Mobile's Quick Pay without logging into your account

Use Xfinity Mobile's Quick Pay to clear your dues in a jiffy

How to check Xfinity service downtime with the Outage map

The Outage map on the Xfinity website is for public access. Use it if you can't access your account or want a glance without logging in. But it has limitations. For example, you don't see your devices or restart buttons since the map doesn't connect to your account. Here's how to use it:

  1. Visit Xfinity's Outage map web page.
  2. Enter your home address into the provided text box.
  3. Wait for the map to finish loading.
    How to see if there is an Xfinity outage in your area (4)

Xfinity tells you whether there's an outage, and you'll see purple indicators. Expand the Map Legend section to see what each means and view the estimated restoration time.


How to pair your Xfinity remote to your TV

Make sure your Xfinity remote is working properly with your TV

How to check service outages on the Xfinity app

The Xfinity app provides a quicker way to check for outages than a web browser. Open it and log in to your account. The app automatically shows outage information specific to your region. You need to grant it location permission for it to work. Plus, you'll skip the manual process of typing an address.

How to see if there is an Xfinity outage in your area (6)
How to see if there is an Xfinity outage in your area (7)

You can also find and fix connection issues or ask the Xfinity assistant to check for downtime via chat. When you activate notifications for the app, you'll receive them when you aren't actively checking the app. You can download it on the Google Play or Apple App stores.

People tend to complain about products on company social media accounts. It's one way to get a brand's attention since the issue becomes public, and they must address it. If any of Xfinity's services are down, you'll know when you visit the online accounts and see complaints from other customers.

How to see if there is an Xfinity outage in your area (8)

It mostly uses Xfinity as its username across Facebook, Instagram, X (formerly Twitter), and other channels. You can also check their official community ( Some users exaggerate their situation, so take feedback with a grain of salt. Consider this method a last resort if you checked for downtime using the above methods without success.


How to find your Xfinity Mobile transfer PIN

Xfinity transfer PINs aren't always easy to get: Here's how to find yours quickly

How to report Xfinity service outages

Your Xfinity account's Status Center gives you insight into service issues. Most times, you don't have to make an official report. When there are multiple services with downtime in your Status Center, you'll see a banner with a button to follow up on it.

You can enter your phone number to receive text message alerts when connectivity is restored. If you aren't a fan of automated responses, you'll see a link to schedule a call with an Xfinity representative. You can also call 800-934-6489. If you prefer to text, send a message to @XfinitySupport on X.

You may be entitled to a reduction in the amount you owe on your bill when there are major outages. You can request a credit, which asks Xfinity to adjust your bill due to the inconvenience. Check your eligibility on the outage credit request page.

How to see if there is an Xfinity outage in your area (10)

Troubleshooting is still worth a shot

An Xfinity outage can mess up your online plans, especially when it affects your internet and not other services. It can happen when there is a faulty cable line or gateway. Your gateway is a gadget that combines modem and router features to connect you to the internet. Restarting, repositioning, and updating your device's firmware are some ways to boost its signal.

  • Carriers
  • xfinity
  • outage

Your changes have been saved

Email Is sent

Please verify your email address.

You’ve reached your account maximum for followed topics.

Manage Your List



Follow with Notifications



Readers like you help support Android Police. When you make a purchase using links on our site, we may earn an affiliate commission. Read More.

How to see if there is an Xfinity outage in your area (2024)


How to see if there is an Xfinity outage in your area? ›

Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.

How do you know if your Xfinity cable is off? ›

Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.

How do I know if my Xfinity internet is working? ›

Device Connection Test – FAQs
  1. Log in to the Xfinity app.
  2. Select View WiFi equipment from the WiFi tab.
  3. Select your Network name.
  4. Select Gateway.
  5. Scroll down to the Device Information section and select Troubleshoot Device.

Why is my Xfinity not working? ›

Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.

Why does Xfinity have so many outages? ›

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

How do I check for Xfinity outages in my area? ›

Status Center
  1. Sign in to
  2. Once signed in, click the Account icon and then click Support.
  3. Scroll down to Common Solutions and click View Status Center.
  4. A banner at the top of the page alerts you to outages in your area, along with all the devices associated with your account.

How do I refresh my Xfinity signal? ›

Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.) Highlight the System Refresh tile, and press OK.

How do I test my Xfinity connection? ›

To use the Xfinity Speed Test, go to using your desktop or handheld device's browser and select Start Test. The Xfinity Speed Test is also available in the Xfinity app (Apple App Store or Google Play) for some Xfinity Internet customers.

How do I get my Xfinity internet to work again? ›

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

What color should an Xfinity router be? ›

Device status and light activity
Light activityStatus of device
White steady light or white steady light with purple tint (post-activation)On or operational
White steady or blinking light / white steady or blinking light with purple tint (during activation)Limited operational
Red steady lightNo internet connection
3 more rows

Why is Xfinity showing no signal? ›

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

How do I restart Xfinity? ›

Restart your Xfinity Gateway with the Xfinity app

In the Xfinity app: Locate the WiFi icon. Tap the Troubleshoot option. Select Restart your Gateway.

Is Xfinity losing customers? ›

The move from Comcast comes after it reported in its first-quarter earnings for 2024 that in the U.S., it lost about 65,000 broadband customers and roughly 487,000 video customers during the quarter. Its revenue it made from residential video subscribers also shrunk by 6.9%. A Comcast Xfinity van.

Why is Xfinity so bad at night? ›

The peak rush hours of Comcast Xfinity internet are usually between 7 pm to 11 pm (Monday to Friday). So, during peak hours, avoid downloading large data or backup files, as you will get slow speeds due to network congestion.

Does Xfinity purposely slow down Internet? ›

While the policy is vague about what “network management” means, we can safely assume Xfinity is throttling its customers when it detects network congestion. If you live in a household that streams in UHD on different devices at the same time, it's safe to bet Xfinity will throttle your connection at some point.

Should there be a light on my Xfinity cable box? ›

Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light.

How do I reset my Xfinity cable? ›

Restart from Device Settings
  1. Using the remote, press the xfinity button.
  2. Use the left arrow or right arrow button to highlight Settings (the gear icon). ...
  3. Use the down arrow button to highlight Device Settings. ...
  4. Use the down arrow button to highlight Power Preferences. ...
  5. Use the down arrow button to highlight Restart.

How do I check my Xfinity cable box? ›

View TV Box information
  1. Access on your web browser.
  2. Sign in using your Xfinity ID and password.
  3. After you sign in, click the Devices tab. ...
  4. You can change the personalized title of each X1 TV Box (e.g., Living Room, Bedroom, etc.) ...
  5. Enter a new name for the TV Box and click Save.

Does the Xfinity cable box turn off? ›

Your TV Box will automatically go into Nap Mode after four hours of inactivity if you do not have Power Saver on. If Power Saver mode is on, you will see an "Are You Still There?" message on your screen. If you do not respond to this message, your TV Box will go into Power Saver mode.

Top Articles
Latest Posts
Article information

Author: Greg O'Connell

Last Updated:

Views: 5680

Rating: 4.1 / 5 (42 voted)

Reviews: 89% of readers found this page helpful

Author information

Name: Greg O'Connell

Birthday: 1992-01-10

Address: Suite 517 2436 Jefferey Pass, Shanitaside, UT 27519

Phone: +2614651609714

Job: Education Developer

Hobby: Cooking, Gambling, Pottery, Shooting, Baseball, Singing, Snowboarding

Introduction: My name is Greg O'Connell, I am a delightful, colorful, talented, kind, lively, modern, tender person who loves writing and wants to share my knowledge and understanding with you.